Coping During COVID

We're here to help.

We understand that coping during COVID will look different for each of us. Everyone, whether it is you personally, your family, friends, or even neighbors have been affected by this pandemic. We understand that sourcing information on COVID or dealing with the pressures and uncertainty during this time can be overwhelming.  In an effort to provide our employees, families, and communities a resource, we have created this page to assist you while “Coping During COVID”. 

Maintaining Emotional Health & Well-Being During the COVID-19 Outbreak

resources and tips to help boost emotional health and well-being during the COVID-19 outbreak

Life Assistance Program
Life Assistance Program flyer

Tools and Resources to Maintain Wellbeing

Get in Contact with Us and Others

Contact Us

Utilize our contact form.

Where do I place an anonymous report in confidence or elevate feedback?

You are encouraged to use The Community Line, hosted by a third party provider, EthicsPoint.

844-836-0248   |   The Community Line   |   Compliance

How can I contact residents and caregivers within Next Step Healthcare locations?

In our efforts to keep everyone safe yet connected, you can send a smile to those within Next Step Healthcare facilities. We have made it easy for you to brighten residents and caregivers' days safely with letters and packages, whether you know them personally or not!

Is there an additional way to reach out to a facility?

We have a dedicated Family Member Liaison Line. Should you leave a voicemail for the Liaison, you will receive a call back within 24 hours. They will assist with facilitating communication for you.


I have a loved one at a facility. How can I get the info & resources I need?

You can call the Massachusetts Nursing Home Family Resource Line.

617-660-5399   |   open every day 9:00 a.m. – 5:00 p.m.